Originally posted on LinkedIn on 8/13/15 Growing up we got the newspaper delivered each day – it was the only way to find out what was going, besides watching news on one of three (yes, 3) major networks on TV. Wow – how times have changed!...
We’ve heard it all before – it costs more to acquire a new customer than to keep a current one …. but have you ever stopped to figure out just how much?Furthermore, research from Bain and Company tells us that a 5% decrease in...
Growing up I remember my dad seemed to know everyone. No matter where we went, he always was shaking hands and saying hello. As a little girl I can remember thinking – I want to be just like that, someone everyone is happy to see...
Over the last many weeks I have been fortunate to reconnect with several colleagues and friends. Conversations always seem to go the same: how are you, how is the family, are you still at …. It has given me pause, this question of are you still at…?...
(Originally Posted on LinkedIn, August 4, 2015) The other day I was reminded of one of my favorite short video clips. It features a man and women who get stuck on an escalator. If you haven’t ever seen this clip – you surely just read this last...
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